At Pure Biofuel Pellets, we are dedicated to delivering the highest quality wood pellets made from 100% natural wood with no additives or chemicals. Customer satisfaction is at the core of our business, and our Refund and Return Policy is designed to be clear, fair, and transparent.
1. Eligibility for Returns
- Returns are accepted if your order arrives damaged, defective, or incorrect.
- To be eligible, bags of pellets must remain unopened, unused, and in their original packaging.
- Due to the nature of fuel products, opened bags or partially used pallets are non-refundable.
2. Return Window
- Customers must notify Pure Biofuel Pellets of any issues within 7 days of delivery.
- Claims submitted after this period may not qualify for a refund or replacement.
3. Return Process
- To initiate a return, please get in touch with our support team at info@purebiofuelpellets.com or call [Insert phone number] with your order details and photos of the product.
- Once approved, we will provide instructions for return shipping or pickup.
- Customers are responsible for return shipping costs unless the return is due to damage or error on our part.
4. Refunds
- Refunds will be processed once the returned pellets have been inspected and approved.
- Approved refunds are issued to the original payment method within 7–10 business days.
- Delivery and freight charges are non-refundable.
5. Non-Returnable Items
- Opened or partially used wood pellet bags
- Bulk custom orders
- Discounted or clearance items sold “As-Is”
6. Our Commitment
At Pure Biofuel Pellets, we stand behind the quality of our clean-burning, eco-friendly wood pellets. If your order does not meet expectations, our team will work quickly to provide a solution—whether that means a replacement or a refund where applicable.
📧 Contact Us: info@purebiofuelpellets.com
📞 Phone: 3653640420